Returns & Refunds Policy

Welcome to xandertiles.com! We strive to provide you with the best shopping experience for your home decor needs. In the event that you need to return or refund a product, please read our policy below.

If you wish to return an item, please email us at [email protected] within 14 days of receiving your order. We will guide you through the return process and provide you with a return authorization.

• Items must be unused, undamaged, and in their original packaging.
• Returns must be shipped back to us within 30 days of receiving your order.
• Customers are responsible for return shipping costs unless otherwise agreed upon with our team.

Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Unfortunately, we cannot accept returns for customized or personalized items unless they arrive damaged or defective. Sale items are also non-refundable.

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

For international returns, please follow the same process as mentioned above. However, please note that customers are responsible for all return shipping costs and any customs fees incurred.

If you have any questions or need further assistance regarding our return and refund policy, please reach out to us at [email protected]. We are here to help!